Lodgelivo™
Legal

Privacy Policy

Last updated: April 21, 2026

Who we are

Lodgelivo is operated by JRAM Technologies LLC, a Texas limited liability company ("JRAM Technologies LLC", "Lodgelivo", "we", "us", "our"). You can reach us at [email protected], or by mail at 7301 State Highway 161 Ste 148, Irving, TX 75039-2803.

Information we collect

We collect information you give us directly when you use Lodgelivo:

  • Account data: name, email address, hashed password (if applicable), profile photo.
  • Phone number: collected during signup for SMS verification and transactional messages.
  • Booking data: stay dates, room selection, traveler details, messages exchanged with hosts.
  • Host data: property name, address, photos, rates, availability, cancellation policy.
  • Payment data: processed by our payment provider. Lodgelivo does not store full card numbers.
  • Technical data: IP address, device type, browser, pages visited. Used for security and product improvement.

SMS messaging and opt-in

Lodgelivo uses SMS for transactional purposes only:

  • One-time verification codes (OTP) during sign-up and sign-in.
  • Booking confirmations when a reservation is placed.
  • Reservation updates (date changes, approvals, cancellations).
  • Host and guest booking-related messages.

Opt-in: By entering your phone number during sign-up and checking the SMS-consent box, you expressly agree to receive the transactional SMS messages described above.

Opt-out: Reply STOP to any Lodgelivo message at any time to unsubscribe. Reply HELP for assistance, or contact [email protected].

Costs: Message and data rates may apply. Typical usage is 1–10 messages per booking.

Lodgelivo does not send marketing or promotional SMS, and we do not share your phone number with third parties for marketing. Mobile numbers and SMS opt-in/opt-out data are not shared with affiliates or third parties other than our SMS delivery provider (Telnyx) strictly for message delivery.

How we use information

  • Operate the Lodgelivo marketplace (bookings, messaging, payouts).
  • Verify your identity and secure your account (OTP, fraud checks).
  • Send transactional emails and SMS.
  • Comply with legal obligations (tax, anti-fraud, subpoenas).
  • Improve our product and diagnose technical issues.

Sharing your information

We share information only with:

  • Hosts you book with — name and booking details (never your phone number) so they can prepare for your stay.
  • Law enforcement when required by valid legal process.

Data retention

Account and booking records are retained while your account is active and for up to 7 years after closure to meet tax and audit requirements. You may request deletion by emailing [email protected]; we will remove personal data except where retention is required by law.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Email [email protected] to exercise any of these rights.

Children

Lodgelivo is not directed to children under 18. We do not knowingly collect data from children.

Changes

We may update this policy; material changes will be announced in-app or via email.